Contact Us

As you may be aware, the postal service is currently experiencing never before seen delays due to the industrial strike action across the UK. This action has triggered walk outs and all services to come to a halt on numerous occasions these past few months.
When combined with the Christmas rush the postal service has been struggling to cope due to the backlog of post it has created. All orders from the end of November and December have been affected. Although frustrating, this is good news, as it means they are all in the same situation and not lost but instead in a very long queue. 
For UK orders, they are awaiting processing at sorting offices across the country. Although these parcels will arrive more swiftly than international orders, they are still facing heavy delays. Once it has made its way through the backlog, your tracking will update once the first delivery attempt is made.
For international orders, most parcels are currently waiting for their clearance through customs at this time which once cleared is where they receive their next scan. Hopefully once they leave the UK and are passed to USPS the parcel will travel more swiftly. This is also when your tracking will continue to update.
Thank you for your patience at this time, small business' across the UK are all suffering due to these delays. With every parcel affected, so you are not alone in this wait. We hope once work returns to normal and the festive season passes, all parcels will begin to move more freely again.
Please see the below article with footage of the delays and chaos. 
Thanks again for your support at this frustrating time.
Need some help?
Use the contact form below to send us an email and a member of our team will get back to you asap. If it is regarding an order please remember to include your order number. Emails will only be responded to during the week between work hours and not during holidays.
Please double check your email is correct as we have no way to get back to you if this information is wrong. We don't want to leave you hanging!