Refund policy

RETURNS

You must contact us in advance to approve a return.

Products can not be returned once opened. We offer a 7 day cooling off period on all unopened products on the condition that: The goods have not been used, purposely damaged or tampered with in any way.

You must contact us within 7 days to advise us of the return and the item must be returned with 14 days.
The safe return of the item is your responsibility.
Once the item has been received we will issue a refund. Please note: The refund is for the cost of the goods only, not the delivery charges.
Any goods found to be faulty/damaged can be returned for a full refund or a replacement at no extra cost. You must contact us within 7 days to advise us of the fault/damage. 

Items that have been automatically returned to us by the postal service due to an error or a failure to collect the parcel also can not be refunded until it is back with us which can be a long process. Therefore please be sure to collect your missed parcel asap. 

Bespoke items are not eligible for refund if they have been specifically made for a client. However standard handmade creations in standard colour palettes are eligible under the same terms as above.